We aim to process and dispatch all order within 24 hrs after payment is received, except where an extended lead time is specifically cited. Customers can choose their preferred delivery method and its associated cost. Smaller items will be generally sent via 2nd Class Royal Mail, which can have a leadtime of 2-3 days, depending on circumstances. First Class Royal Mail should have a 1-2 day leadtime.
If you prefer delivery by another carrier which is fully tracked and requires a signature, an additional cost will be applied at the time of checking out. Whichever carrier is used, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees will vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items we will take care to ensure your purchase is well-protected and arrives safely.
Items can be returned for a full refund if you contact us within 14 calendar days of receiving your item.**
** Provided that the item is returned undamaged and in a condition that indicates you have subjected it to normal use only. Items should be returned as they were originally packaged as far as is possible. The cost of a return is the responsibility of the buyer.
Returns Delivery Charges
Please note, unless your item is proven to be faulty after inspection and testing, you will be liable for any delivery costs associated with your return/exchange. These costs will vary, but typically, the cost of a courier collecting goods from your door to return to us will cost £15 for most items, providing you are situated in parts of the UK we work with. This may cost significantly more for very heavy, bulky items.
You are of course free to send the item back using your own delivery method (preferably a tracked, insured postal or courier service).
Where orders have incurred a delivery charge, we will only refund you the cost of a standard delivery service for that item. We will not refund any additional charges incurred as you may have opted to pay for a premium delivery service at the point of ordering (e.g. Saturday delivery).
Creating A Return Request
The quickest way to do this is to contact us directly, via the phone or email. Call 07933554985 or 01803 320936, or email firstname.lastname@example.org
Provide all information required to locate the order and verify that it is within the 14 day returns window. Any orders outside of the 14 days will not be processed.