Post-Brexit Info For Eu Customers

Delivery Times

Since the 31st December 2020, pretty much every business that conducts trade with business customers and consumers in the EU have experienced delays in transit times, mainly due to additional customs clearance processing requirements for all imports and exports. If you place an order, please give it the best possible chance in travelling to you safely. The courier option is recommended, but so far the Royal Mail tracked & signed services have been reliable.

We will do everything required for the proper customes declarations to help ensure there aren't any additional delays.

Post-Brexit Trade Changes

We appreciate that all you simply want to do is order items and get them delivered safely, hopefully with the minimum of delay and additional costs.

From January 1st 2021 we saw some changes implemented on export and import in the Brexit 'trade deal'. The bottom line unfortunately is that business won't be as usual and consumers may experience increase in cost according to the value of the purchase and local tax rates.

My sales to EU customers are treated as zero-rated VAT for tax purposes

Returns

Items can be returned for a full refund if you contact us within 14 calendar days of receiving your item.**

** Provided that the item is returned undamaged and in a condition that indicates you have subjected it to normal use only. Items should be returned as they were originally packaged as far as is possible. The cost of a return is the responsibility of the buyer.

Conditions

• Items special-ordered at a customer's request may be returned at our discretion only.
• Items where there may be a hygiene concern if the product is used (e.g. microphones and earphones) may only be returned if the packaging is factory sealed and unopened.
• Similarly, software and other licensed items may only be returned if the product packaging has not been opened or tampered with in any way.
• We reserve the right to offer only a partial refund if the goods you are returning have been damaged, devalued or used otherwise in accordance to what would be deemed reasonable, normal use.

Returns Delivery Charges

Please note, unless your item is proven to be faulty after inspection and testing, you will be liable for any delivery costs associated with your return/exchange. These costs will vary, but typically, the cost of a courier collecting goods from your door to return to us will cost £15 for most items, providing you are situated in parts of the UK we work with. This may cost significantly more for very heavy, bulky items.

You are of course free to send the item back using your own delivery method (preferably a tracked, insured postal or courier service).

Where orders have incurred a delivery charge, we will only refund you the cost of a standard delivery service for that item. We will not refund any additional charges incurred as you may have opted to pay for a premium delivery service at the point of ordering (e.g. Saturday delivery).

Creating A Return Request

The quickest way to do this is to contact us directly, via the phone or email. Call 07933554985, or email paul@molesounds.co.uk

Provide all information required to locate the order and verify that it is within the 14 day returns window. Any orders outside of the 14 days will not be processed.